Strike a balance between knowledge sharing and interactivity to bridge the confidence gap while building empathy for end users.
Design thinking coach and facilitator Kapil Kaur joins MURAL’s Mark Tippin and Hailey Temple to streamline a virtual workshop experience, fielding questions and soliciting advice from an 85-person panel of MURAL collaborators as he develops a way to build empathy in his workshop participant group. The panel explores potential empathy-building exercises that could elicit reflection in a virtual meeting and Hailey demonstrates facilitation features, like zooming, that help bring focus to large-group visualizations.
