List of lessons
Back to all categories

Build empathy for end users

Strike a balance between knowledge sharing and interactivity to bridge the confidence gap while building empathy for end users.

Design, Research & Analysis
Familiarize your meeting participants with MURAL
Introduce empathy-building activities to a virtual meeting
Structure a strong facilitation team

Design thinking coach and facilitator Kapil Kaur joins MURAL’s Mark Tippin and Hailey Temple to streamline a virtual workshop experience, fielding questions and soliciting advice from an 85-person panel of MURAL collaborators as he develops a way to build empathy in his workshop participant group. The panel explores potential empathy-building exercises that could elicit reflection in a virtual meeting and Hailey demonstrates facilitation features, like zooming, that help bring focus to large-group visualizations. 

Was this lesson helpful?

Thanks for the feedback! This will help us improve our content.
If you still need help or guidance please contact the support team
Oops! Something went wrong while submitting the form.
We don't have transcripts for this lesson yet, but we are working hard to add transcripts to all our learning content. If you need help, or guidance, please contact our support team.